Delivering Feedback

1.75 Credits
12 Lessons

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Course Overview

Course Curriculum

12 lessons
1Module 1: Introduction to Feedback5 topics
  • Introduction to "Delivering Feedback with Purpose and Precision
  • Course Objectives
  • Importance of Feedback
  • Types of Feedback
  • Principles of Effective Feedback
2Module 2: Understanding the Purpose of Feedback5 topics
  • Defining Feedback Purpose
  • Aligning Feedback with Goals
  • Personal Growth through Feedback
  • Feedback in a Professional Context
  • Case Study: Effective Feedback
3Module 3: The Science of Feedback5 topics
  • Psychological Foundations
  • The Feedback Loop
  • Cognitive Biases in Receiving Feedback
  • Emotional Responses to Feedback
  • Strategies to Mitigate Negative Reactions
4Module 4: Preparing to Give Feedback5 topics
  • Preparation Steps
  • Setting Objectives for the Feedback Session
  • Gathering Relevant Information
  • Timing and Setting
  • Communication Style
5Module 5: Structuring Your Feedback5 topics
  • The Feedback Sandwich Model
  • The SBI (Situation-Behavior-Impact) Model
  • The 3-Step Model (Introduce, Deliver, Discuss)
  • Providing Actionable Feedback
  • Practice Scenario
6Module 6: Delivering Feedback Effectively5 topics
  • Communication Techniques
  • Body Language
  • Tone of Voice
  • Empathy and Respect
  • Interactive Exercise
7Module 7: Receiving Feedback5 topics
  • Preparation for Receiving Feedback
  • Active Listening Techniques
  • Handling Constructive Criticism
  • Reflecting on Feedback
  • Action Planning from Feedback
8Module 8: Feedback in Different Contexts5 topics
  • Feedback in One-on-One Settings
  • Group Feedback
  • Peer Feedback
  • Manager to Employees Feedback
  • 360-Degree Feedback Models
9Module 9: Virtual Feedback5 topics
  • Challenges of Virtual Feedback
  • Tools for Online Feedback
  • Best Practices for Virtual Feedback
  • Video Call Simulations
  • Virtual Feedback Case Study
10Module 10: Overcoming Feedback Barriers5 topics
  • Identifying Barriers to Effective Feedback
  • Communication Barriers
  • Emotional Barriers
  • Cultural Barriers
  • Strategies for Overcoming Barriers
11Module 11: Long-term Feedback Strategies5 topics
  • Building a Feedback Culture
  • Encouraging Continuous Feedback
  • Implementing Feedback Systems
  • Monitoring and Evaluating Feedback Effectiveness
  • Feedback and Performance Management
12Module 12: Conclusion and Next Steps5 topics
  • Course Summary
  • Key Takeaways
  • Developing a Personal Feedback Plan
  • Resources and Further Learning
  • Final Thoughts and Q&A

What You'll Learn

  • Comprehensive coverage of key HR concepts
  • Practical applications and real-world scenarios
  • Best practices and compliance requirements

Course Completion Award

Certificate of Completion

Downloadable PDF certificate

Categories

HR (General)

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